Frequently Asked Questions
Everything you need to know about shopping for your home at Getters.
What is the standard shipping timeframe for furniture and decor?
Standard shipping usually takes 5-10 business days. For larger furniture items requiring freight delivery, please allow 2-3 weeks for arrival and scheduling.
Does Getters offer an assembly service for home products?
Yes, we offer White Glove Delivery and Assembly for an additional fee on select items. You can select this option at checkout to have your furniture professionally assembled and packaging removed.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy for most items. Products must be in their original packaging and unassembled. Please note that return shipping fees may apply for change-of-mind returns.
Are the wood and fabric materials sustainably sourced?
At Getters, we prioritize quality and ethics. Over 70% of our wooden furniture is FSC-certified, and we offer a growing collection of OEKO-TEX certified textiles and recycled materials.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Getters account to view real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for larger home investments.